Terms and Conditions

1Definitions and Interpretation

1.1"GetMeLeads" (hereinafter referred to as "GML", "we", "us") refers to the AI-driven sales development representative (SDR) services provided by PROGRAMMERS FORCE ARTIFICIAL INTELLIGENCE DEVELOPING SERVICES L.L.C (Registration Number: 2328618), with its registered address at Office No. 2401B, Business Central Towers, Internet City, Dubai.

1.2"Services" refers to the AI-driven multichannel outreach platform provided by GML through the website, application programming interface (API), or any related platforms, including but not limited to: (a) lead list building from LinkedIn, Sales Navigator, CSV uploads, and other supported sources; (b) AI-assisted targeting and list generation; (c) workflow/flow builder with multi-step sequences and conditions; (d) personalized outreach content generation; (e) multichannel message sending across LinkedIn, email, WhatsApp Business, Telegram, SMS/MMS, and calling; (f) unified inbox (Unibox) for managing conversations across channels; (g) analytics and reporting at the workspace, campaign, and lead level; (h) integrations with third-party platforms including HubSpot, GoHighLevel, Zoho CRM, Freshsales, Zapier, Make.com, n8n, Webhook, Apollo, Clay, ZoomInfo, Notion, Coda, and Slack; and (i) related account safety, warm-up, and limit-management features.

1.3"Customer" or "you" refers to the individual or entity that registers for, accesses, or uses the Services.

1.4"Personal Data" has the meaning ascribed to it under applicable UAE data protection laws, particularly the PDPL. For the avoidance of doubt, references to Personal Data in these Terms shall be read together with the Privacy Policy, which sets out when GML acts as a controller (in respect of account and usage data) and when GML acts as a processor (in respect of lead data processed on your instructions).

2Acceptance of Terms

By registering for an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity. If you do not agree to these Terms, you must not use the Services.

3Service Description and Limitations

3.1Nature of Service: GML utilizes artificial intelligence and automation technologies to simulate the functions of a Sales Development Representative (SDR). The Services include, but are not limited to, identifying potential leads, scoring leads based on customer-defined Ideal Customer Profiles (ICP), and generating and sending personalized outreach messages.

3.2No Guarantee of Outcomes: You acknowledge and agree that:

(a) GML does not guarantee any specific number of leads, conversion rates, meeting bookings, or sales revenue;

(b) AI-generated content (including but not limited to emails, LinkedIn messages, or scripts) may contain inaccuracies or inappropriate expressions, and you are solely responsible for reviewing, modifying, and approving all content before it is sent to any third party;

(c) GML is not responsible for the accuracy, completeness, or legality of data obtained from third-party sources (such as public databases, social platforms, etc.).

(d) Where the Services provide an AI-generated message review workflow, your approval or rejection of AI-generated content before sending constitutes the human review element referenced in PDPL Article 18(4). You are responsible for ensuring that such review is genuine and substantive, and that you do not configure the Services to auto-send AI-generated content without human approval where the content or targeting could produce legal effects or similarly significantly affect any data subject.

3.3Customer Responsibilities: You must ensure that your use of the Services (including the sending of any messages) complies with all applicable laws, including but not limited to anti-spam laws, data protection laws, and applicable marketing regulations in the target market. You shall not use the Services or any output (including lead scoring results) as the sole or primary basis for making decisions that produce legal effects or similarly significantly affect any individual, including but not limited to decisions relating to credit, employment, insurance, housing, or access to essential services. You are solely responsible for ensuring that any such use complies with applicable law, including PDPL Article 18.

4Account Registration and Security

4.1You must provide accurate, current, and complete information during registration and keep it updated.

4.2You are responsible for safeguarding your account credentials. Any activity conducted through your account is deemed to be your action. You must notify GML immediately upon discovering any unauthorized use.

4.3Accounts are personal to the Customer and may not be transferred or shared without GML's prior written consent.

5Fees, Billing, and Refunds

5.1Fees for the Services are set forth on the GML website or in a separate order form. Unless otherwise agreed, fees are billed in advance on a monthly or annual basis.

5.2Refund Policy: Except as expressly required by applicable law or expressly agreed in writing by GML, all fees paid are non-refundable. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the Services until that time.

5.3GML reserves the right to modify pricing with thirty (30) days' prior notice. Price changes will not affect the current billing cycle that has already been paid.

6Acceptable Use and Prohibited Conduct

You agree not to use the Services to:

(a) Send spam, phishing emails, or any form of unsolicited bulk communications;

(b) Violate any applicable anti-spam laws (such as CAN-SPAM), data protection laws (including PDPL, GDPR, or other applicable privacy regulations), or marketing regulations, including where applicable to your marketing activities, UAE Cabinet Resolution No. 56 of 2024 Concerning the Telemarketing Regulations and its related penalty provisions;

(c) Scrape, mine, or resell data obtained through the Services;

(d) Upload or transmit any malicious code, viruses, or harmful programs;

(e) Attempt to gain unauthorized access to GML's systems or other customers' data;

(f) Harass, threaten, or defame any individual or entity;

(g) Engage in any illegal or unauthorized activities.

GML reserves the right to suspend or terminate your account immediately if you violate the above provisions, without assuming any liability, and without refunding any fees.

7Intellectual Property

7.1GML's Rights: The Services, including all software, algorithms, AI models, interfaces, trademarks, and documentation, are owned by GML or its licensors and are protected by intellectual property laws. You are granted only a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

7.2Customer Data and Output: You retain ownership of the raw data and ICP configurations you input. Regarding AI-generated outreach content, subject to your full payment of fees, GML grants you a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and distribute such generated content solely for your internal business purposes in connection with the Services. GML retains all rights, title, and interest it holds in the generated content and in the underlying models, systems, and processes used to produce it. You acknowledge that identical or similar content may be generated for other customers due to the nature of AI, and that GML does not warrant that any generated content is free from third-party rights. You further acknowledge that where you build lead lists using LinkedIn, Sales Navigator, or other third-party sources through the Services, you are solely responsible for ensuring that your collection and use of such data complies with the terms of service of those third-party platforms and applicable data protection law. GML provides the technical capability to source and organize such data but does not warrant that any particular sourcing method complies with any third-party platform's terms or with any data protection law in your target jurisdiction.

8Data Protection and Privacy

8.1Your use of the Services is also governed by the GML Privacy Policy, which is incorporated into these Terms by reference.

8.2If you process Personal Data of third parties (such as leads) through the Services, you warrant that you have a lawful basis for such processing (such as legitimate interest or consent) and will comply with applicable data protection laws. You agree to indemnify GML against any claims arising from your processing of third-party Personal Data. In respect of lead data processed by GML on your behalf, the Data Processing Agreement (DPA) separately accepted by you and GML shall prevail over these Terms to the extent of any conflict regarding processing obligations and liability allocation. You shall not input into the Services any special categories of personal data (including but not limited to data revealing racial or ethnic origin, religious or philosophical beliefs, health data, genetic data, biometric data, or data relating to criminal convictions) unless you have obtained explicit consent from the data subject or otherwise have a lawful basis under applicable law. You shall indemnify GML against any claims arising from your breach of this provision.

9Limitation of Liability

9.1To the maximum extent permitted by applicable law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis. GML makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2To the maximum extent permitted by law, GML shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services.

9.3GML's total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the total amount of fees actually paid by you to GML in the three (3) months preceding the event giving rise to the claim.

10Indemnification

You agree to indemnify, defend, and hold harmless GML, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your violation of any applicable law; (c) your use of the Services (including any messages sent through the Services); or (d) your infringement of any third-party rights.

11Term and Termination

11.1These Terms are effective upon your acceptance and continue until terminated in accordance with this clause.

11.2You may terminate your account at any time through the settings in the GML dashboard. Termination will take effect at the end of the current billing period.

11.3GML may suspend or terminate your access to the Services immediately if you breach these Terms. Upon termination, your right to use the Services ceases immediately, and GML may delete your data in accordance with the Privacy Policy.

12Governing Law and Dispute Resolution

12.1These Terms and any disputes arising out of or related to them shall be governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to its conflict of law principles.

12.2Any dispute arising out of or related to these Terms shall first be attempted to be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

13General

13.1These Terms constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous understandings and agreements.

13.2If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.3GML may update these Terms from time to time. The updated terms will be posted on the website or notified to you via email. Your continued use of the Services after the effective date constitutes acceptance of the updated terms.

Contact: For questions regarding these Terms, please contact: [email protected]